Support
We read every message. Usually a reply within a day or two.
Email hello@piedrops.com — tell us what happened and roughly when, and we'll look it up.
My result doesn't look like me
Most often this is the source photo. Face the camera straight on, use daylight or an evenly lit room, and make sure your whole hairline is visible. A hat, a headwrap or strong backlighting will cost you the result — backlighting in particular flattens textured hair into a silhouette the model can't read.
If your photo was good and the result still isn't right, please send it to us. Results holding up across every hair type is the entire point of this app, and a bad one is something we want to see.
A generation failed
Your credit is returned automatically — you won't be charged for a generation that didn't produce anything. If you were charged, tell us and we'll fix it.
Delete my data
Settings → Delete my data, inside the app. That clears your answers and saved looks from your device and asks us to delete anything still in our storage.
In practice there's usually nothing to delete: photos are removed from our storage within 72 hours automatically. See the Privacy Policy.
Restore a subscription
Settings → Restore purchases. Make sure you're signed in with the same Apple ID you subscribed with. To cancel, go to iOS Settings → your name → Subscriptions — we can't cancel for you.